FAQ

Frequently Asked Questions

What is Lumière Red™?
Lumière Red™ is an at-home LED face mask designed for a simple skincare routine.

How should I use the mask?
Use only according to the instructions supplied for your exact device. If you do not have those instructions, contact support before use.

What should I expect?
Results vary by person and routine. No particular skincare outcome or timeframe is guaranteed.

Is this medical treatment?
No. Lumière Red™ is a skincare wellness device and is not intended to diagnose, treat, cure or prevent a medical condition. It does not replace professional medical or dermatological advice.

Do you offer returns?
You can request a return within 30 days of receiving your order, subject to our refund policy.

Do you ship to the United States?
Yes. The United States is enabled as a shipping destination. Available delivery options and costs are shown during checkout.

How can I contact you?
Email support@lumierered.com.